Refund policy
We want you to be happy with your Umbraux watch. If you are not, you have 30 days from the delivery date to request a return.
Return window
Returns must be requested within 30 days of the date your order was delivered. Requests made after this period cannot be accepted.
Condition of returned items
To be eligible for a return, an item must be:
- Unworn and undamaged, in the same condition in which you received it
- Returned with all original packaging, protective film and any included accessories
Items returned worn, scratched, altered, or missing packaging or accessories may be refused or subject to a reduced refund reflecting the loss in value.
How to start a return
Email support@umbraux.com with your order number and the reason for the return. We will reply with return instructions and the correct return address.
Please do not send items back before contacting us. Returns sent without prior authorisation cannot be matched to your order and may not be refundable.
Return shipping costs
Return shipping is paid by the customer. We recommend using a tracked service, as we cannot issue a refund for a return that does not reach us.
If your item arrived damaged, faulty, or is not what you ordered, we cover the return cost. Contact us within 30 days of delivery with photographs of the item and its packaging and we will arrange the return at no cost to you.
Refunds
Once your return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take an additional billing cycle for the funds to appear on your statement.
Refunds cover the price of the returned item. Original shipping charges and optional add-ons purchased at checkout are non-refundable, except where the item was damaged, faulty or incorrect.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
Cancellations
Orders can be cancelled for a full refund at any point before dispatch. Email support@umbraux.com as soon as possible with your order number. Once an order has left our fulfilment partner it cannot be cancelled, and the return process above applies.
Items that arrive damaged
Please inspect your order on arrival. If anything is damaged, defective or incorrect, contact us within 30 days of delivery with your order number and photographs, and we will make it right.
Non-returnable items
Gift cards and items marked as final sale cannot be returned.
Contact
For any question about a return or refund, email support@umbraux.com. We aim to reply within 1–2 business days.