Shipping policy

Order processing

Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Delivery times

Standard delivery typically takes 10–20 business days after dispatch, depending on the destination country and local customs processing.

Delivery times are estimates, not guarantees. Customs inspections, carrier delays, severe weather and peak periods can extend them. Processing time is separate from and additional to delivery time.

Where we ship

We ship to the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Israel, Italy, Japan, Malaysia, the Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Hong Kong and the United Arab Emirates.

If your country is not listed, we are not currently able to deliver there.

Shipping costs

Shipping costs are calculated and shown at checkout before payment. All prices and shipping charges are in US dollars (USD).

Shipping protection

Shipping protection is an optional add-on offered at checkout. When added, it covers your order against loss, theft or damage in transit — if your parcel is lost or arrives damaged, contact us and we will replace it or refund you.

Orders placed without shipping protection are not covered for loss or damage once the carrier confirms delivery.

Customs, duties and import taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Customs policies vary widely between countries; please check with your local customs office if you are unsure.

If a parcel is returned to us because import charges were refused or unpaid, we can refund the item price less any shipping and return costs incurred.

Tracking

A tracking number is emailed to you once your order ships. Tracking information can take 2–5 business days to begin updating after dispatch. If your tracking has not updated after 7 business days, email us and we will look into it.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing your order. We are not responsible for orders delivered to an address entered incorrectly at checkout.

If you notice a mistake, email support@umbraux.com immediately — we can usually correct the address before dispatch, but not afterwards.

Lost or delayed parcels

If your order has not arrived within 30 business days of dispatch, contact us at support@umbraux.com with your order number and we will open an investigation with the carrier.

Split shipments

Orders containing several items may arrive in more than one parcel, and parcels may arrive on different days. Each shipment is tracked separately.

Contact

For any question about shipping or a delivery in progress, email support@umbraux.com. We aim to reply within 1–2 business days.